Front Desk Agent

OLDHAM GOODWIN PAYROLL LLC; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

OLDHAM GOODWIN PAYROLL LLC is seeking a Front Desk Clerk to greet guests, check them in and out, and provide excellent service at the front desk.

The role requires strong communication, multitasking, and basic computer skills. Hospitality experience is helpful but not required.

Responsibilities include answering phones, handling cash and card transactions, coordinating with staff, and maintaining knowledge of hotel services.

Qualifications

• Ability to read and interpret basic instructions and safety rules.
• Excellent customer service and communication abilities.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Greet guests warmly and complete registration/check-in/check-out.
• Handle cash and credit card transactions accurately.
• Answer incoming calls and route to appropriate departments.
• Coordinate with hotel staff and manage guest requests.
• Maintain knowledge of hotel services, hours, and amenities.
• Perform clerical tasks such as filing and photocopying.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• - Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return
• - Check the guest in and out in an efficient manner
• - Anticipate the gusts needs and exceeds their expectations
• - Proper cash and credit card handling
• - Communicate effectively with guests
• - Respond to guest inquiries and complaints in person and via telephone
• - Effectively operate the hotel computer systems
• - Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings
• - Monitor room availability, selling strategies, discounts and frequent guest program benefits
• - Communicate and coordinate work orders
• - Perform other clerical duties as needed, such as filing, photocopying, and collating.
• - Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• - Retrieve messages from voice mail and forwards to appropriate personnel.
• - Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• - High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.
• - Ability to prioritize and multi-task in high-pressure situations.
• - Prior hospitality experience is preferential, but not required.

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Proficient in Microsoft Office Suite