Front Desk Agent

Hacienda Del Sol Resort; Tucson (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Exclusive resort discounts

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, Arizona, is seeking a Front Desk Agent to warmly welcome guests, assist with check-in and check-out, and address inquiries about the resort’s services and amenities. A strong knowledge of the resort and its offerings will help deliver superior guest experiences.

This full-time, hourly role includes a compensation package with a percentage of service charges, plus medical, dental, and vision benefits and exclusive resort discounts.

Qualifications

• Excellent customer service and communication skills are required.
• Experience with hotel systems is preferred.
• Ability to think quickly to resolve guest concerns and multitask in a fast-paced environment.
• Willingness to adapt to varying shifts as business demands.
• Basic computer knowledge is expected.
• Ability to stand for long periods during shifts.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Ensure accurate completion of registration paperwork for new arrivals.
• Handle check-ins and check-outs efficiently and courteously.
• Respond to inquiries about hotel services, activities, and amenities.
• Process payments for guest stays and incidentals.
• Resolve guest complaints promptly and professionally.
• Monitor housekeeping and maintenance requests from guests.
• Maintain a clean, organized front desk area and supplies.
• Follow safety procedures to ensure guest and staff security.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Hotel systems

Physical stamina

Job description

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.

Learn more about Hacienda Del Sol here.

Front Desk Agent

Job Summary:

The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check-out procedures, and addressing guest inquiries. This role requires strong knowledge of the resort’s services, activities, and amenities in order to effectively answer questions, provide accurate information, and resolve guest concerns in a professional and efficient manner.

Compensation & Benefits:

This is a full-time, hourly position offering an attractive compensation package that includes a percentage of service charges, as well as medical, dental, and vision benefits and exclusive resort discounts.

Responsibilities:

• Greet guests upon arrival and provide instructions for check-in
• Ensure proper completion of registration paperwork
• Perform check-ins and check-outs for guests
• Handle customer inquiries regarding hotel services, activities, and amenities in a timely and efficient manner
• Accept and process payments for guest stays
• Respond to and resolve complaints and inquiries received from guests
• Monitor guest requests for housekeeping and maintenance services
• Maintain a clean and organized front desk area
• Monitor front desk supplies and alert staff for restocking
• Ensure proper security procedures are in place by adhering to safety rules
• Maintain commonplace areas like the lobby and ensure safety and cleanliness

Requirements:

• Previous experience and knowledge working with hotel systems preferred
• Excellent customer service and communication skills
• Possess strong problem-solving and multitasking skills
• Ability to work in a fast-paced environment
• Ability to stand for long periods of time
• Basic knowledge of computers and computer systems
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

EEOC statement:

Hacienda Del Sol Resort is an Equal Opportunity Employer that does not discriminate on the basis of age, sex, race, color, national origin, religion, disability, or any other characteristic protected under state, federal, or local laws. We are committed to creating a diverse and inclusive workplace.