Front Desk Agent

Tanque Verde Ranch; Tucson (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

Tanque Verde Ranch is seeking a Front Desk Agent in Tucson, AZ. This full-time role focuses on delivering exceptional guest service, checking guests in and out, handling reservations, and guiding guests through Ranch activities with a welcoming demeanor.

The position requires strong communication, multitasking, and integrity, with the ability to lift up to 80 pounds and stand/walk for extended periods. Salary ranges from $16.00 to $18.00 hourly.

Qualifications

• High school diploma or GED; two years guest service experience preferred.
• Two years cash handling experience preferred.
• Strong listener and communicator with ability to multitask and meet deadlines.

Responsibilities

• Sell services and amenities.
• Check in and check out guests.
• Make reservations for rooms and dinner.
• Register guests for activities and provide information about Ranch programs.
• Answer inquiries by phone, letter, or in person.
• Respond to guest inquiries and resolve complaints within scope; escalate as needed.
• Maintain neat, organized front desk and lobby area.
• Balance cash at the end of each shift.
• Follow safety standards and presentable guest areas.

Skills

Active listening

Communication skills

Multi-tasking

Self-motivated

Problem solving

Physical stamina

Excel

Word

Computer skills

Integrity

Education

High school diploma or GED

Tools

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Tier 1 Tucson, AZ, US

Salary Range: $16.00 To $18.00 Hourly

Position Overview:

Responsible for providing excellent, memorable guest service to all guests while maintaining outstanding professionalism that reflects the Company’s commitment to creating memories for its guests, staff and shareholders. The incumbent is a service ambassador for the property and organization, and is expected to deliver service accordingly. The goal of this position is to have someone at the Front Desk who is able to reach beyond the desk in helping guests get settled in to their accommodations.

Career Pathing:

This role could expand into a supervisory role when illustrating prowess in current assignments. With its exposure to so many other aspects of the resort, it could lead to other positions of interest. Individual career growth depends on the individual to ensure that they are exceeding expectations and seeking guidance/training when offered.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for selling services and amenities
• Check in and check out guests
• Making reservations room & dinner
• Sign guests up for activities
  • Serve as a subject matter expert on Ranch activities, including schedules, participation requirements, safety guidelines, policies, and guest expectations.
• Manage phone activity including providing general knowledge to callers.
• Answer enquiries regarding company services and registration by letter, by telephone and in person.
• Responds to guest inquiries as needed
• Manage walk-in traffic. Smile and greet guests in a welcoming manner.
• Register and assign rooms to guests.
• Provide register guests information about services available at Tanque Verde Ranch and points of interest around town and surrounding areas.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Follow security and safety standards at all times.
• Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Other duties may be assigned

Job Requirements:

• Strong listener and communicator
• Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously
• Self-starter, innovator, results-driven with ability to meet both short and long term business goals
• Ability to manage time well, meet imposed deadlines and ability to work flexible hours
• Proven problem solving skills with ability to maintain composure in stressful situations.
• The position may also require the ability to lift over 80 pounds occasionally.
• This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend.
• High degree of professional and personal integrity
• Excel & word knowledge a plus
• Strong computer skills a huge plus

Education & Experience

• High school diploma or GED and two years guest service experience preferably in the hospitality industry.
• Two years cash handling experience preferred.