Front Desk Agent

HVMG - Hospitality Ventures Management Group; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PayActive access

PTO and Paid Holidays

Healthcare benefits

401(k) with 4% match

Discounts on hotel stay and F&B

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to serve as the first point of contact for guests, handling check-in/check-out and reservations with a focus on warmth and professionalism. You will address guest inquiries and ensure a seamless experience from arrival to departure.

Responsibilities include greeting guests, providing information about services and local attractions, and reporting to the Front Office Manager or Front Office Supervisor.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• Check-in and check-out procedures for guests.
• Answer inquiries and provide information about hotel services and local attractions.
• Provide a warm, professional demeanor and assist guests throughout their stay.
• Report to the Front Office Manager or Front Office Supervisor.

Skills

Customer service

Communication

Job description

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.