Front Desk Agent

Embassy Suites by Hilton Bloomington/Minneapolis; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities across our

Flexible scheduling

PayActive access to earned wages

Paid Time Off (PTO) and Paid Holidays

Full healthcare benefits

401(k) with match

Hotel and food & beverage discounts

Job summary

Embassy Suites by Hilton Bloomington/Minneapolis is seeking a Front Desk Agent to warmly welcome guests, handle efficient check-in and check-out, respond to inquiries with professionalism, and ensure their first impression is comfortable and memorable.

In this role, you will report to the Front Office Manager, assist with reservations and guest services, coordinate with other departments to resolve issues, and help create a seamless hospitality experience.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.

Responsibilities

• Check-in and check-out guests and handle reservations.
• Answer inquiries and provide information about hotel services and local attractions.
• Be the friendly and attentive face of the hotel for guests.
• Report to the Front Office Manager or Front Office Supervisor.

Skills

English communication

Customer service

Professional demeanor

Multi-tasking

Job description

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.