Front Desk Agent

Crestline Hotels & Resorts; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent to assist guests with check-in/check-out, manage guest requests, and ensure satisfaction. This entry-level position offers growth opportunities within the organization. Ideal candidates will have strong customer service skills and the ability to handle multiple tasks efficiently.

Qualifications

• At least one year of experience in a similar hotel role.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and maintain positive guest relations.
• Handle cash and ensure bank security.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, special packages, and promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Handle cash and ensure bank security.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process guest check-ins, verify registration info, and handle payments.
• Assist guests with luggage, handle overbookings, and record wake-up calls.
• Manage guest faxes and communicate guest needs to relevant departments.
• Resolve discrepancies on room status reports and process check-outs and vouchers.

Education And Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality