Front Desk Agent

Great Escape Parks; Town of Queensbury (NY); On-site; USD 18,468 - 26,303; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Overtime pay eligible after 40 hours

Exclusive employee parties and events

Job summary

Great Escape Parks in Queensbury, NY is seeking a Front Desk Agent to manage guest check-ins and check-outs while providing excellent customer service throughout guests' stays.

The ideal candidate should possess a friendly disposition, strong problem-solving skills, and the ability to multitask in a fast-paced environment. Responsibilities include managing guest billing and responding to requests to ensure a satisfying experience.

Join us for paid training and year-round job opportunities!

Qualifications

• Must have general computer knowledge.
• Previous experience working with public in a service provider industry preferred.
• Must be able to stand for up to four hours at a time.

Responsibilities

• Check guests in and out of the hotel.
• Manage guest billing and requests professionally.
• Provide excellent service to ensure guest satisfaction.

Skills

General computer knowledge

Friendly and outgoing personality

Problem-solving skills

Ability to multi-task

Good communication skills

Job description

Summary:

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests' stay. Giving clear communication and assistance to all guest while upholding the Great Escape Standards of guest service.

What You Will Be Doing

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem‑solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests

How You Will Do It

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establish credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in‑house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status, such as room changes, early departures, and stay‑overs
• Check guests out of the hotel by going over their charges, collecting payment, retrieving the room key, and balancing/closing out the room folio

What You Will Need

• Must have general computer knowledge
• Previous experience with Credit Card Machine preferred
• Must be a friendly, outgoing "people" person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and water park
• Possess ability to multi‑task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and water park services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary

Why work with us?

• Pay Rate: $16.25
• Paid training
• Advancement opportunities
• Overtime pay eligible after 40 hours
• Year‑round job opportunities
• Exclusive employee parties and events for you and your family