Bilingual Resort/Hotel Dispatcher – Experienced

Spire Hospitality LLC; Town of Florida (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Grove Resort & Water Park Orlando is seeking a dedicated Dispatcher to coordinate daily service schedules and ensure efficient communication between guests, technicians, drivers and hotel departments. This on-site role focuses on timely service delivery and exceptional guest support within a dynamic hospitality environment.

Responsibilities include routing calls, maintaining records, and collaborating with housekeeping and engineering to uphold standards.

Qualifications

• 1 year of dispatching experience in the hotel industry.
• Strong communication skills are required.

Responsibilities

• Coordinate and manage daily service schedules among guests, technicians, drivers and field personnel.
• Ensure timely service delivery and excellent customer support.

Skills

Communication skills

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Join the team at The Grove Resort & Water Park Orlando, where every day is an opportunity to create exceptional guest experiences!

Located just six miles from Walt Disney World® Theme Parks, we offer a dynamic and fast-paced hospitality environment where team members play a key role in delivering unforgettable stays. Our resort features 787 condo‑style rooms, The Terraces at The Grove with 160 additional luxury rooms, award‑winning Surfari Water Park access, diverse dining outlets, and extensive meeting and leisure amenities.

SPIRE Hospitality is a management company dedicated to delivering best‑in‑class service and memorable guest experiences across our portfolio of hotels and resorts nationwide. We provide the tools, support, and opportunities you need to grow professionally and succeed in your hospitality career.

We offer a comprehensive full‑time benefits package including EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness coverage, short- & long‑term disability, paid time off, wellness programs, hotel discounts, and more!

We offer a comprehensive full‑time benefits package including EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness coverage, short- & long‑term disability, paid time off, wellness programs, hotel discounts, and more!

Join our dynamic Operations TEAM and play a key role in driving customer satisfaction and operational excellence as a Dispatcher!

The Dispatcher is responsible for coordinating and managing daily service schedules, ensuring efficient communication between customers, technicians, drivers, and field personnel. This role oversees the dispatching process to ensure timely service delivery, accurate information flow, and exceptional customer support while supporting the organization's operational goals.

Responsibilities:

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with all departments.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Job Requirements:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Prior housekeeping and/or coordinator experience strongly preferred.
• Must possess computer skills.
• Primarily indoor role with occasional interaction across multiple hotel departments.
• Requires flexibility to work varying schedules based on business needs, including evenings, weekends, and holidays.

Physical Demands:

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to lift, carry, push, or pull up to 25 lbs as needed.

Qualifications:

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.

Experience:

• 1 year of previous dispatching experience in the hotel industry required
• .

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Locations

Showing 1 location

The Grove Resort & Water Park Orlando
Winter Garden, FL 34787, USA

• Full-Time
• On-site