Front Desk Agent

KW Property Management; Town of Florida (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

KW Property Management is seeking a friendly Clubhouse Front Desk Attendant for weekend shifts in our community in New York. The role welcomes residents and guests, manages access, answers questions about amenities and policies, and supports event setup with a customer-service mindset.

Responsibilities include monitoring entry, handling basic maintenance requests, documenting incidents, and maintaining a tidy front desk while following property rules and procedures.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or property management preferred.
• Familiarity with access control and camera systems is a plus (training provided).
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Open/close procedures for clubhouse front desk and document activities.
• Greet residents, guests, and vendors with professionalism.
• Monitor access control system and surveillance; verify approvals.
• Assist with amenity rentals, bookings, and scheduling procedures.
• Write incident reports and shift notes; promote a safe, welcoming environment.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Calm under pressure

Education

High school diploma

Job description

Schedule: Saturday and Sunday 11:30AM - 8PM - Part time

The Clubhouse Front Desk Attendant serves as the first point of contact for residents, guests, and vendors at the clubhouse. This role is responsible for ensuring a secure, welcoming, and well-managed environment through exceptional customer service, consistent application of property rules and procedures, and proactive communication. The ideal candidate is friendly, reliable, observant, and eager to grow in a hospitality-driven environment.

Duties and Essential Functions

• Access Control & Security Monitoring:
  • Manage and monitor entry to the clubhouse using the property’s access control system.
  • Utilize surveillance camera systems to observe clubhouse activity and report any suspicious behavior.
  • Verify resident and guest access authorization and enforce entry policies.
• Resident Engagement & Customer Service:
  • Greet residents and guests with professionalism and warmth.
  • Answer inquiries regarding clubhouse amenities, property rules, policies, hours, and events.
  • Assist residents with amenity rental reservations, including setup and scheduling procedures.
• Rule Enforcement & Property Support:
  • Learn and maintain a thorough understanding of the property’s rules and regulations.
  • Assist with enforcement of clubhouse policies to ensure a respectful and safe environment for all users.
  • Address minor issues or policy violations diplomatically and escalate when necessary.
• Administrative Duties:
  • Open and document work orders for clubhouse maintenance or resident concerns.
  • Write clear and timely incident reports and shift notes as needed.
  • Maintain cleanliness and organization of the front desk and common areas.

Required Education and Experience

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or property management preferred.
• Familiarity with access control and camera systems is a plus (training provided).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Basic computer skills and ability to learn proprietary software systems.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.