Front Desk Agent

Crestline Hotels & Resorts; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Front Desk Agent to provide exceptional service to guests. In this dynamic role, you will assist with check-ins and check-outs, manage guest inquiries, and ensure satisfaction through prompt and courteous service. This position offers a pathway to various career advancements within the hotel, from Front Desk Supervisor to General Manager. Join a supportive team that values service and community, and enjoy great employee benefits, including room discounts and holiday pay. If you're passionate about hospitality and eager to grow, this opportunity is perfect for you!

Benefits

Employee Room Benefits

Holiday Pay

Qualifications

• 1 year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Handle guest requests and process payments accurately.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts.

This position is just for You! Any shift is what we need! Come on Downtown to see us! Great Employee Room Benefits and Holiday Pay!

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Handle assigned bank and ensure accuracy of contracted monies, keeping the bank secure.
• Answer department telephone within 3 rings, using proper greeting and etiquette.
• Process all guest check-ins and verify registration information.
• Obtain backup information for guest credit/payment methods, input into system, and process cash when required.
• Escort guests and transport luggage as needed.
• Handle overbooked or walk-in guests appropriately.
• Record wake-up call requests, monitor and distribute guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies with housekeeping, match in-house guest ledger reports, and process check-outs and adjustments.

Education And Experience

• High School Diploma or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Why a career in the hotel industry?

Service to others is central to the hotel industry. Employees directly assist, advise, and serve guests, supporting community needs and fostering lifelong careers through professional development, apprenticeships, and scholarships.