Front Desk Agent

Crestline Hotels & Resorts; Tampa (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an energetic Front Desk Agent for the Residence Inn by Marriott Tampa. The role involves assisting guests with check-in/check-out, resolving complaints, and maintaining excellent guest relations. Ideal candidates possess a high school diploma and previous hotel experience, showcasing a friendly and proactive demeanor.

Qualifications

• High School Graduate or GED.
• One year previous experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints, ensuring satisfaction.
• Maintain knowledge of hotel features/services.

Skills

Guest Relations

Communication

Problem Solving

Education

High School Graduate or GED

Job description

Do you love interacting with people? Are you a social person?

If so, the Residence Inn by Marriott Tampa at USF/Medical Center has a position for you.

We are currently looking for an energetic and outgoing person to join our guest team as a Front Desk Agent.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep the bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration card information, and obtain backup information for credit/payment methods.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests, monitor and distribute guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies on room status reports with Housekeeping, match bucket checks to in-house guest ledgers, and process check-outs and vouchers.

Education And Experience

• High School Graduate or GED.
• One year previous experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.