Front Desk Agent - MFLYD

InterContinental Hotels Group; Fort Riley (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hotel brand as a Front Desk Agent, where you'll be the welcoming face that ensures memorable guest experiences. Your role involves handling guest bookings, transactions, and providing local insights, all while maintaining a positive brand representation. If you have a passion for customer service and a proactive approach to addressing guest needs, we encourage you to apply!

Benefits

Competitive salary

Hotel discounts

Training opportunities

Qualifications

• Strong communication skills for guest interactions and concern resolution.
• Ability to work flexible hours, including nights and weekends.
• Preferred experience in front desk or guest services.

Responsibilities

• Manage guest bookings, offering upselling opportunities.
• Handle cash and credit transactions smoothly.
• Ensure a welcoming and safe check-in and check-out process.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Basic math skills

Computer skills

Flexibility

Education

High school diploma or equivalent

College degree

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities, and inform them about ways to enhance their stay.

Handle cash and credit transactions.

Ensure a smooth check-in and check-out process: verify IDs, distribute room keys, and manage safety deposit boxes.

Proactively address guests’ needs by recording preferences and handling messages, requests, questions, and concerns.

Serve as a trusted contact for guests, assisting with billing issues and local information, and involving management when needed.

Follow safety procedures diligently, report incidents, and wear protective gear as required.

Maintain a professional appearance and represent the brand positively.

Stay informed about daily events and activities.

Assist colleagues with ad-hoc duties as needed.

What We Need from You

Our hotel operates 24/7 to meet guest needs. Shifts may vary across weekends, evenings, and holidays.

Excellent communication skills to handle guest concerns and compliments effectively.

Strong problem-solving skills to turn issues into memorable experiences.

Fluency in the local language; additional languages are a plus.

Proficiency in reading, writing, basic math, and computer skills.

Flexibility to work nights, weekends, and holidays.

High school diploma or equivalent; a college degree is a bonus.

At least one year of experience in front desk or guest services preferred.

Physical strength to lift, push, or pull objects up to 50 lbs (23 kg), including bending and kneeling.

What We Offer

Competitive salary and benefits, including hotel discounts and training opportunities.

Join the global IHG family, where teamwork, trust, support, and diversity are valued. We appreciate attention to detail and continuous improvement. Learn more about us here.

We are an equal opportunity employer, committed to creating an inclusive environment that respects and values diversity. We encourage applicants from all backgrounds to apply.

Note: Not applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA.

• Compensation is considered earned only when paid; bonuses and commissions are at the company's discretion.
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