Front Desk Agent

Crestline Hotels & Resorts; Steamboat Springs (CO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health and Welfare plans

Paid time off (PTO)

401k Savings Plan with Company Match

Volunteer Opportunities

Educational Assistance

Travel Discounts

Job summary

The Nordic Lodge at Steamboat Springs, operated by Crestline Hotels & Resorts, seeks a Full-Time Front Desk Agent. You will assist guests with check-in/check-out, handle calls, and fulfill special requests according to policies. Strong guest service and basic computer skills are essential.

Experience in hospitality is preferred; excellent communication and problem-solving abilities help create a positive guest experience at all times.

Qualifications

• High School Graduate or GED.
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer department telephone within 3 rings and greet guests properly.
• Handle guest requests and information with professionalism.
• Maintain knowledge of hotel features, rates, and promotions.
• Process payments and input guest data accurately.
• Coordinate with bell staff for luggage and transport.

Skills

Guest service

Communication

Problem solving

Education

High School Diploma or GED

Job description

The Nordic Lodge at Steamboat Springs is looking for a Full-Time Front Desk Agent*.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager - Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates - both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location.

• No application deadline. All positions posted on on-going basis until filled*