Front Desk Agent

Magnolia St. Louis; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel in St. Louis as a Guest Service Associate, where your warm personality and dedication to exceptional service will create memorable experiences for our guests. You'll be the first point of contact, ensuring guests feel welcomed and informed throughout their stay. This role requires flexibility, strong communication skills, and a passion for service, making every guest's visit a unique and enjoyable experience.

Qualifications

• Prior experience in providing service and creating authentic guest experiences.
• Effective verbal communication and writing skills.

Responsibilities

• Welcome guests and assist with check-in/out.
• Resolve guest complaints and foster loyalty.
• Promote hotel services and amenities.

Skills

Flexibility

Communication

Customer Service

Job description

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check-in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities: YOUR ROLE:

1. Enthusiastically welcome our guests, anticipate their needs, assist them with check-in and check-out, and respond promptly with your personal spirit, regardless of how busy it is or the time of day.
2. Create memorable experiences with a warm, welcoming personality that can relate to guests and colleagues.
3. Take initiative to resolve guest complaints and foster loyalty by going beyond standard expectations.
4. Share your passions and knowledge of the hotel’s services and amenities to help guests feel at home.
5. Collaborate with team members to communicate observations and feedback to staff and management to meet guest needs.
6. Enjoy multi-tasking at a fast pace while maintaining an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications: MUST HAVE:

• Flexibility: This demanding business requires flexibility with work days and hours, but it’s also very rewarding!
• Experience: Prior experience passionately providing service and helping create authentic vacation or travel experiences.
• People Person: Creating guest experiences that exceed expectations is the most rewarding part of serving others.
• Great Communicator: Effective verbal communication and clear, grammatically correct writing skills are essential for providing excellent service.

A qualified applicant is a personable individual who is flexible with their schedule, loves serving others, and can multi-task while ensuring accuracy.