Front Desk Agent - Aloft: St. Louis, MO

Midas Hospitality; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a dynamic Front Desk Agent to join their team at a vibrant hotel in St. Louis. This exciting role involves welcoming guests, managing reservations, and providing exceptional customer service. With a focus on growth and employee satisfaction, the company offers competitive compensation and benefits, ensuring a supportive environment for personal and professional development. If you are passionate about hospitality and eager to make a positive impact on guests' experiences, this opportunity is perfect for you.

Benefits

Health Coverage

401k Matching

Growth Opportunities

Qualifications

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Responsibilities

• Greeting, registering, and assigning rooms to guests.
• Answering inquiries regarding hotel services and guest registration.
• Maintaining records of room availability and guest accounts.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

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Front Desk Agent - Aloft: St. Louis, MO

Start Your Journey With Midas Hospitality

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Aloft hotel located in St. Louis, MO. This position will be responsible for assisting arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest concerns.

Why Work With Us

• Recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter)
• Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for Blacks, and #11 for women

What You Will Be Doing

• Greeting, registering, and assigning rooms to guests. Issuing room keys and providing directions.
• Sorting incoming mail and faxes for guests.
• Answering inquiries regarding hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintaining records of room availability and guest accounts.
• Computing bills, collecting payments, and making change for guests.
• Making, confirming, and canceling reservations.

The Ideal Candidate

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

About Us

Founded in 2006, Midas Hospitality now operates over 40 hotels across 14 states, focusing on select-service and extended-stay properties for brands like Marriott, Hilton, and IHG. We prioritize our people, offering growth opportunities, competitive compensation, and benefits such as health coverage, 401k matching, and more.

Visit our website: www.midashospitality.com

We are an equal opportunity employer and a drug-free workplace.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality