Front Desk Agent

Highgate; South Carolina; On-site; USD 10,000 - 60,000; Full time

Job description

Join to apply for the Front Desk Agent role at Highgate.

Highgate is a premier real estate investment and hospitality management company widely recognized as an industry innovator. The company is a leader in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Its global portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers expert guidance across all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to maximize performance and asset value. The executive team comprises some of the most experienced leaders in hotel management. Highgate has offices in London, New York, Dallas, and Seattle.

Position Details:

• Location: La Quinta Charleston - Riverview, 11 Ashley Pointe Drive, Charleston, SC 29407
• Employment Type: Full-time
• Seniority Level: Entry level

Overview:

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities include:

• Answering guest inquiries about restaurants, transportation, entertainment, etc.
• Following all cash handling and credit policies.
• Being familiar with rates, packages, promotions, and in-house groups.
• Handling reservations, check-ins, checkouts, and guest requests professionally.
• Using proper radio etiquette and operating relevant front desk systems.
• Maintaining a clean and organized work area and assisting with guest safes.

Qualifications:

• High School diploma or equivalent required; college coursework helpful.
• Experience in hospitality or related field preferred.
• Computer skills required.
• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and maintain a professional appearance.
• Ability to handle problems effectively and maintain confidentiality.

Additional duties include performing shift tasks, balancing paperwork, and supporting team efforts to ensure guest satisfaction.

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