Front Desk Agent

Schweitzer; Snowshoe (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established outdoor adventure destination is seeking a friendly Front Desk Agent to welcome guests and provide exceptional service. This role involves learning reservation systems, understanding lodging options, and handling guest inquiries. Enjoy the perks of free skiing and snowboarding, along with discounts on lift tickets and retail items. Embrace the opportunity to meet diverse guests while contributing to a vibrant team environment. Join us for a rewarding seasonal position that allows you to immerse yourself in the beauty of the mountains and provide outstanding guest experiences.

Benefits

Free skiing and snowboarding privileges

Discounts on Ikon Passes

Medical coverage

401k plan

Discounted lift tickets for friends and family

Retail discounts at Snowshoe locations

Pro Deals from top brands

Qualifications

• Enthusiasm for guest service and ability to resolve issues proactively.
• Ability to learn and understand resort details and systems.

Responsibilities

• Provide excellent guest service and assist with reservations.
• Handle transactions and maintain front desk operations.
• Coordinate with staff and ensure guest satisfaction.

Skills

Customer Service

Technical Knowledge of Reservation Systems

Communication Skills

Education

High School Diploma or GED

Job description

Work, Play, Get Paid, and Enjoy the Perks!

Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209

Pay: $15.25 per hour

Start Date: Mid-May with positions available through the summer season

Seasonal: This position is available from Late May to the Beginning of October, aligning with our winter ski and summer bike seasons. Seasonal work involves temporary employment tied to specific times of the year.

Schedule: May require working early mornings, evenings, weekends, and holidays.

Housing: Affordable on-mountain employee housing available for rent.

Benefits include free skiing and snowboarding privileges at Alterra resorts, discounts on Ikon Passes, medical coverage, 401k plan for employees over 18, discounted lift tickets for friends and family, and retail discounts at Snowshoe locations.

Pro Deals from top brands like North Face and Darn Tough are also available.

Why Work with Us?

As a Front Desk Agent, you'll be the welcoming face our guests see upon arrival. We seek warm, friendly individuals enthusiastic about guest service, who can stay informed about resort details, resolve issues proactively, and ensure guest satisfaction.

Enjoy meeting people from around the world, immersing yourself in the winter season, and taking advantage of employee perks.

Job Responsibilities:

• Learn SMS & RTP Systems: Gain technical knowledge of reservation and ticketing systems.
• Understand Lodging: Familiarize yourself with 33 complexes and 1,200 rental units, including hotel rooms, condos, and private homes.
• Know Rates: Learn rate structures, including rack rates, discounts, and packages.
• Resort Knowledge: Understand lift tickets, ski rentals, lessons, adventure products, and events.
• Guest Services: Confirm and book accommodations and activities, handle reservations, and provide information.
• Handle Transactions: Reconcile daily transactions, process payments, and balance the cash drawer.
• Customer Service: Answer inquiries about activities, attractions, and general information.
• Confidentiality: Protect guest information and issue keys properly.
• Coordinate with Staff: Communicate with housekeeping and maintenance regarding guest needs.
• Maintain Operations: Keep the front desk organized, prepare for shifts, and manage displays.
• Team Contribution: Support team efforts for smooth operations.

Education:

High School Diploma or GED required.

Note:

All information is subject to change. To perform this job successfully, individuals must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Snowshoe is an equal opportunity employer.

Snowshoe, originally a ski town in West Virginia's Cheat Mountain range, has grown into an outdoor adventure destination with 11,000 acres of terrain, a bike park, ski areas, and activities like paddle boarding, RZR tours, snowmobiling, snowtubing, music festivals, and more. We believe in experiencing the mountain firsthand to provide the best guest service, working hard, playing harder, and loving what we do!