Front Desk Agent

The Huntley Hotel; Santa Monica (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision

Paid time off

Sick Pay

Job summary

The Huntley Hotel in Santa Monica seeks a Front Desk Agent to warmly greet guests, manage check-in and check-out, and ensure a personable stay. You will input guest data, verify room rates, assign rooms, and issue keys.

You will assist guests with payments, answer questions about rooms, services, and the local area, and resolve issues promptly to uphold outstanding service. Collaboration with bell staff and other departments is essential.

Qualifications

• OPERA hotel management system experience is required.
• Hotel frontline experience (guest check-in/out) is preferred.

Responsibilities

• Greet guests and handle the check-in/check-out process using computer systems.
• Input guest information, confirm rates, assign rooms, and issue keys.
• Process payments and handle cash and cards accurately.
• Provide information about rooms, services, and local area; resolve guest inquiries.
• Address guest complaints promptly to ensure satisfaction.
• Coordinate with PBX, bell staff, and other departments to fulfill requests.
• Log messages and packages, and maintain daily checklists as required.

Tools

OPERA

Job description

Job description

The Front Desk Agent is responsible for greeting visitors of the hotel, checking guest in & out of the hotel, and ensuring that the guests’ stay is personable and enjoyable as part of the hotel’s continued efforts to deliver outstanding guest service and financial profitability.

Job Duties:

• Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints and assist in a resolution for complete guest satisfaction.
• Review occupancy, daily arrivals & departures and identify potential problems with rooms’ activity and take appropriate action.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance with their job requirements and duties.
• Be compliant and understand The Huntley Hotel policies and house rules. Understand hospitality terms.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Maintain communication with other hotel departments as it pertains to guest services.
• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling at the Front Desk.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Complete and send out reports when needed and ensure agents are completing daily checklists.

Benefits:

• 401(k)
• Health, Dental, Vision, and more
• Paid time off
• Sick Pay

Schedule:

• 8 hour shift, 5 Days a week
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Santa Monica, CA 90403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• OPERA: 1 year (Required)

Our post-offer background check process includes a background check