Front Desk Agent

San Diego Marriott Del Mar; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent at their San Diego location. This entry-level role involves welcoming guests, managing check-ins/outs, and providing excellent customer service while ensuring a smooth experience. Candidates should have strong communication skills and attention to detail, with a preference for previous experience in customer service. Flexible shift availability is required.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Flexibility to work various shifts, including evenings and weekends.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently and accurately.
• Address guest concerns and complaints promptly.

Skills

Communication

Customer Service

Attention to Detail

Problem Solving

Proficient in Microsoft Office

Education

High school diploma or equivalent

Some college coursework in hospitality or related field

Tools

Property Management Systems

Job description

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Description

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Division Marriott Del Mar

Description

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system.
• Answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions.
• Manage reservations, including booking rooms, updating guest information, and processing payments.
• Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed.
• Maintain a clean and organized front desk area.
• Process guest payments, handle cash and credit transactions, and prepare necessary reports.
• Assist with concierge services, providing recommendations for dining, transportation, and activities.
• Follow all hotel policies and procedures, including safety and security protocols.
• Perform other duties as assigned by the Front Desk Supervisor or Manager.
• Other duties assigned by the Leader.
  
  

Experience and Education

• High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus.
• Previous experience in customer service, hospitality, or a front desk role preferred.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.
  
  

Position Requirements

Successful completion of a background check is required prior to employment

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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