INNVENTURES FRONT DESK AGENT

SpringHill Suites San Diego Poway; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hotel group is seeking a Front Desk Agent at SpringHill Suites San Diego Poway. In this role, you will be the first point of contact for guests, ensuring memorable experiences through exceptional service and efficient handling of requests. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to work in a busy hotel environment.

Benefits

Group insurance including medical, dental, vision

Paid time off

Company-matched 401(k) plan

Leadership development program

Employee assistance program

Qualifications

• Customer service experience in a fast-paced environment is ideal.
• Good verbal and written communication skills required.
• Ability to lift at least 25 pounds and stand for a shift.

Responsibilities

• Ensure friendly, efficient check-in and check-out experiences.
• Handle guest requests by coordinating with departments.
• Demonstrate proper phone etiquette and manage cash handling.

Skills

Strong verbal communication

Customer service

Basic technology usage

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

SpringHill Suites San Diego Poway CA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being :

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

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Front Desk Agent • San Diego, CA, United States