Front Desk Agent

Residence Inn San Diego Poway; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Disability coverage

Life insurance

FSA

Daily pay

Job summary

Residence Inn San Diego Poway is seeking a Front Desk Agent to greet guests, manage check-in/out, and handle inquiries with courteous, efficient service. You will be the first impression and collaborate with other departments to ensure a smooth stay.

The role requires strong communication, ability to stand for shifts, lift up to 25 pounds, and availability for evenings, weekends and holidays. Benefits include health coverage, 401(k), paid time off, and a daily pay option.

Qualifications

• Strong verbal and written communication skills.
• Able to read, write, type and use basic technology.
• Must stand for an entire shift and lift at least 25 pounds.
• Available to work evenings, weekends and holidays.

Responsibilities

• Ensure friendly, efficient and error-free check-in and check-out.
• Coordinate with other departments to meet guest requests.
• Answer questions and provide directions to enhance guest stay.
• Demonstrate proper phone etiquette and make reservations.
• Post and reconcile charges and handle cash procedures.
• Support hotel goals through teamwork with all departments.

Skills

Customer service

Verbal communication

Written communication

Tech literacy

Physical stamina

Tools

POS systems

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn San Diego, Poway CA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages andmaking reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.