Front Desk Agent

HOLIDAY INN & SUITES OF SLC AIRPORT; Salt Lake City (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a well-known hotel as a Front Desk Agent! This full-time role offers the chance to enhance guest experiences and ensure quality standards. You will be responsible for creating a welcoming atmosphere, managing front desk operations, and maintaining organization in the lobby area. With flexible shifts and a focus on teamwork, this position is perfect for those looking to make a positive impact in the hospitality industry. If you have a can-do attitude and love helping others, this opportunity is for you!

Qualifications

• Strong customer service skills and a positive attitude are essential.
• Ability to handle cash and maintain professionalism.

Responsibilities

• Create a great check-in and check-out experience for guests.
• Maintain cleanliness and organization of the lobby and front desk.
• Communicate effectively with all departments.

Skills

Customer Service

Communication

Cash Handling

Teamwork

Education

High School Diploma or equivalent

Job description

The Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00!

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a willing, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

1. Full uniform and professional appearance at all times.
2. Responsible for front desk cash at all times during shift.
3. Go above and beyond to create a great check-in and check-out guest experience.
4. Complete all tasks on front desk shift checklists.
5. Complete all brand required trainings.
6. Maintain cleanliness and organization of lobby area at all times.
7. Maintain cleanliness and organization of the front desk and back office areas.
8. Detailed communication throughout all departments.
9. Any other duties and tasks as assigned by management.

Physical Requirements:

1. Carry, lift, push, pull, move items weighing up to 50 pounds on your own. Heavier items will be a team lift.
2. Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.