Front Desk Agent

21c Museum Hotel Cincinnati; Cincinnati (OH); On-site; USD 27,000 - 35,000; Full time

Job summary

21c Museum Hotel Cincinnati is seeking a Front Desk Agent to provide exceptional guest services including registration and check-out, and to ensure quality service standards are met. Candidates should have a high school diploma and related experience in hospitality.

The Front Desk Agent will be responsible for tasks such as checking guests in and out, conducting room assignments, and addressing guest inquiries. Strong communication and problem-solving skills are a must.

Qualifications

• Six months to one-year related experience and/or training required.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems effectively.

Responsibilities

• Provide high level of customer service.
• Check in and out hotel guests professionally.
• Monitor room availability throughout the day.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Job Description

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

The employee must occasionally lift and/or move up to 25 pounds.