Front Desk Agent

The Inn at Rancho Santa Fe; Rancho Santa Fe (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A luxury hotel in California is seeking a Front Desk Agent to create exceptional guest experiences. In this full-time role, you will ensure smooth check-ins and check-outs, manage reservations, and communicate effectively with guests. Ideal candidates have a high school diploma and experience in customer service or hospitality. The position offers a competitive benefits package, including medical coverage, paid time off, and a retirement plan, along with flexible shifts to fit your schedule.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to manage reservations, requests, and inquiries efficiently.

Responsibilities

• Deliver a warm welcome and process check-ins for guests.
• Communicate effectively with guests and team members.
• Solve problems quickly to maintain guest satisfaction.
• Organize check-ins, check-outs, and financial details.

Skills

Guest service skills

Communication skills

Problem-solving skills

Multitasking abilities

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

This is a full-time position and requires flexibility to work a combination of shifts, including 2 overnight shifts and 4 day shifts each week.

Front Desk Agent

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills / Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan