Front Desk Agent

Graves Hospitality Corporation; Portland (OR); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a dynamic lifestyle hotel as a Front Desk Agent, where exceptional guest service and multitasking skills are key. Engage guests with your personality, handle hotel operations, and ensure outstanding experiences. Ideal candidates thrive in fast-paced environments and embrace creativity in hospitality while supporting a vibrant brand culture.

Qualifications

• Self-motivated and reliable.
• Ability to handle diverse tasks.
• Experience in a lifestyle brand is favorable.

Responsibilities

• Welcome guests, ensuring an unforgettable experience.
• Train in bartending and food service.
• Manage operations effectively between bar and front desk.

Skills

Interpersonal Skills

Problem Solving

Creativity

High Energy

Customer Service

Education

Hotel Front Office Background

Food and Beverage Experience

Tools

Property Management Systems

Point of Sale Systems

Job description

Moxy is the newest bold + distinctive lifestyle hotel in Downtown Portland. Revolutionizing the category requires a lot of moxie. We are in search of a fabulous Front Desk Agent. If you are astute enough to balance the books and roll with the day while still fulfilling the obligations of a dedicated crew member, we should talk!

“If you’ve got guts, you’ve got Moxy”

At Moxy, we don’t just push the envelope—we tear it wide open. As aFront Desk Agent, you'll be at the heart of the action, welcoming guests with authentic hospitality and ensuring their stay is nothing short of unforgettable. You’ll be the friendly face that kicks off their adventure and the go-to problem solver when they need a hand.This role is best suited for individuals who have great style, are quick on their feet, and know what’s happening around town.

Are you bold, thoughtful, spirited and fun? Being a Moxy Crew Member means more than providing the hookup to guests with extra towels. We’re looking for a crew who:

Love doing it all

• Out of the box thinkers.
• Live in the now and know what’s next
• Have high energy and a bold do-it-yourself attitude
• Enjoy chatting it up with guests (probably people you’d hang out with anyway)
• Driving our guest service scores on all platforms

The ideal Crew Member will be self-motivated, and outgoing with strong interpersonal skills and the ability to handle anything that comes their way.

Here are some of the key expectations for our Crewmembers:

• Doing it all means you’ll be trained in bartending, food service, and of course, hotel desk operations – all of which will be handled right at our bar!
• Deliver services within the Moxy Brand Voice, culture and style.
• Takes things into perspective, where some see obstacles, you should see opportunities.
• Managing time between the bar and the desk operations. We can’t have one without the other!
• Owns every moment, every reservation, every negotiation, every experiential consideration, every guest experience to the fullest.
• Reliably and accurately operate property management systems, point of sale system and all of their different components.
• Maintain a safe, clean and organized working environment.
• Provide awesome service to our fun-hunters, and communicate with the rest of the crew and management clearly and efficiently.
• Complete all shift-activities to make sure we can continue to deliver that awesome Moxy service!
• Handle any additional tasks requested or required by management.

Desirable Credentials:

• Hotel front office background and/or background in Beverage and Food
• Creative background.
• Social media knowledge and experience.
• Working with in a nonconforming team, or in a Lifestyle brand.

Graves Hospitality is an EEO/AA/Disabled/Veterans Employer.

Source: Graves Hospitality