Front Desk Agent

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading resort in Ponte Vedra Beach is seeking a dedicated guest ambassador who will enhance the guest experience from arrival to departure. The ideal candidate will possess strong customer service skills, knowledge of the local area, and the ability to assist guests with various needs during their stay. This dynamic role offers flexible scheduling and comprehensive benefits.

Benefits

Paid Vacation/Holidays/Sick

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

Dry Cleaning/Laundry

Free Parking

Staff Cafe

401K

Qualifications

• Minimum of 2 years resort experience or a Hospitality degree preferred.
• Ability to communicate effectively in English.
• Valid driver's license required.

Responsibilities

• Act as a liaison for guests, assisting with reservations and transportation.
• Provide high-quality guest service, including check in/out.
• Assist guests with any services they may need.

Skills

Customer service skills

Knowledge of the Jacksonville area

Education

High School Diploma or equivalent

Hospitality Management degree

Job description

What's in it for you? Top pay - Flexible scheduling - Company provided uniforms and dry cleaning benefits - Resort discounts - Company provided 5-diamond training & certifications . . . and so much more!

EDUCATION: High School Diploma or equivalent required. College degree in Hospitality Management preferred, experience can be substituted for education. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers.

TRAINING & EXPERIENCE: Minimum of 2 years resort experience or a Hospitality degree preferred.

JOB KNOWLEDGE:

• Previous customer service skills or hotel/resort experience preferred, check in/out guests and provide high quality guest service. Computer skills, general cashiering/ concierge duties as well as a valid drivers license required.
• Thorough knowledge of the Jacksonville area and general knowledge of the State of Florida; working knowledge of the concierge position, assisting guests and members in a professional manner.

JOB SUMMARY: Be an ambassador to and advocate for the guest experience, from arrival to departure and everything in between. To act as a liaison between the property, the city, the state and the resort guests. This will include directing the guests to any department on property for assistance; to assist the guests in any way, to include reservations, on and off property (i.e., for sleeping rooms, dinner, sports, theater, etc.), arrange transportation to and from the airport, around town, around the state and to assist guests with any services they may need.

PHYSICAL ABILITIES: Must be able to drive a motor vehicle. Be able to assist guests with luggage, escort them to the Front Desk, and if needed escort them to their room.

Schedule

Varied to include weekends and holidays

Benefits

• Paid Vacation/Holidays/Sick
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Staff Cafe
• 401K

The Ponte Vedra Inn and Club is a drug-free workplace. We are an equal opportunity employer.

Source: Hospitality Online