FRONT DESK AGENT

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality establishment is looking for a Front Desk Agent to provide exceptional guest service and assist with reservations. The ideal candidate will have a High School Diploma, customer service experience, and knowledge of the Jacksonville area. This full-time role offers flexibility, benefits, and training opportunities in a vibrant work environment.

Benefits

Paid Vacation/Holidays/Sick

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

Dry Cleaning/Laundry

Free Parking

Staff Cafe

401K

Qualifications

• Minimum 2 years resort experience or a Hospitality degree preferred.
• Ability to speak, read, write, and comprehend English.
• Valid driver's license required.

Responsibilities

• Act as an ambassador for the guest experience and assist with reservations.
• Check in/out guests and provide high quality guest service.
• Direct guests to various departments for assistance.

Skills

Customer Service

Communication

Knowledge of Jacksonville area

Education

High School Diploma or equivalent

College degree in Hospitality Management

Job description

Join to apply for the FRONT DESK AGENT role at Ponte Vedra Inn & Club

1 day ago Be among the first 25 applicants

Join to apply for the FRONT DESK AGENT role at Ponte Vedra Inn & Club

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.

What's in it for you? Top pay - Flexible scheduling - Company provided uniforms and dry cleaning benefits - Resort discounts - Company provided 5-diamond training & certifications . . and so much more!

EDUCATION: High School Diploma or equivalent required. College degree in Hospitality Management preferred, experience can be substituted for education. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers.

TRAINING & EXPERIENCE: Minimum of 2 years resort experience or a Hospitality degree preferred.

Job Knowledge

• Previous customer service skills or hotel/resort experience preferred, check in/out guests and provide high quality guest service. Computer skills, general cashiering/ concierge duties as well as a valid drivers license required.
• Thorough knowledge of the Jacksonville area and general knowledge of the State of Florida; working knowledge of the concierge position, assisting guests and members in a professional manner.
  
  

JOB SUMMARY: Be an ambassador to and advocate for the guest experience, from arrival to departure and everything in between. To act as a liaison between the property, the city, the state and the resort guests. This will include directing the guests to any department on property for assistance; to assist the guests in any way, to include reservations, on and off property (i.e., for sleeping rooms, dinner, sports, theater, etc.), arrange transportation to and from the airport, around town, around the state and to assist guests with any services they may need.

PHYSICAL ABILITIES: Must be able to drive a motor vehicle. Be able to assist guests with luggage, escort them to the Front Desk, and if needed escort them to their room.

Schedule

Varied to include weekends and holidays

Benefits

• Paid Vacation/Holidays/Sick
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Staff Cafe
• 401K
  
  

The Ponte Vedra Inn and Club is a drug-free workplace. We are an equal opportunity employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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