Front Desk Agent

Sage Restaurant Group

Pittsburgh, Northern (Allegheny County, KY)

On-site

USD 32,000 - 44,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with 100% Employer Match

Paid Vacation and Sick Time

Complimentary Employee Meals

Hotel Discounts

Referral Bonuses

Incentive Programs

Cell Phone Discounts

Job summary

The Atterbury Hotel in downtown Pittsburgh, managed by Sage Hospitality, seeks a Front Desk & Guest Services associate. You will greet guests, check in/out, handle reservations, and provide accurate information with courtesy. Responsibilities include cash handling, posting charges, operating PBX, and maintaining guest relations.

No prior experience required; high school diploma preferred. Excellent English, organizational skills, and tact are essential.

Qualifications

High school diploma or equivalent.
Cash handling and basic math skills.
Experience in customer service preferred but not required.
Must be fluent in English.
Strong organizational and multitasking abilities.

Responsibilities

Greet guests and complete check-in procedures per established procedures.
Handle check-out and close guest accounts; prepare room for next guest.
Process payments and post charges using cash handling procedures.
Respond to reservations and inquiries; communicate hotel rates and availability.
Maintain guest relations with timely, knowledgeable responses via in-person and phone.
Operate PBX equipment and manage wake-up calls and guest paging as needed.

Skills

Cash handling

Customer service

English fluency

Multitasking

Organization

Education

High School diploma or equivalent

Tools

PBX systems

Cash register

Job description

Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Atterbury Hotel, managed by Sage Hospitality, may just be your ideal location. We are the architects of experience creating a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us be your guide.

Forge ahead with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits