Front Desk Agent

AECOM; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Services Associate to manage guest check-ins/check-outs and ensure a high level of service. Responsibilities include processing reservations, handling payments, and addressing guest requests. Ideal candidates will possess strong problem-solving skills and a commitment to guest satisfaction.

Responsibilities

• Conduct all guest check-ins/check-outs and room reservations.
• Secure payment, verify and adjust billing.
• Assist guests with service needs and maintain positive working relationships.

Skills

Guest Service

Problem Solving

Communication

Job description

**Additional Information:** Pay: $17.02 to $18.83/hour, Full Time, Evening Shifts 3pm-11:30pm

**Job Number:** 25095447

**Job Category:** Rooms & Guest Services Operations

**Location:** The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States, 15222 View on Map

**Schedule:** Full Time

**Located Remotely?** No

**Position Type:** Non-Management

Position Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and ensure they are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to the appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; active and take pride in maintaining your well-being; optimistic; adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.