Front Desk Agent

Wyndham Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel chain seeks a dedicated Guest Service Agent to provide exceptional service to guests, ensuring their comfort and satisfaction. This role includes checking guests in and out, managing reservations, and handling guest inquiries efficiently. Ideal candidates will demonstrate strong customer service skills and a welcoming demeanor, ready to enhance the guest experience.

Qualifications

• Customer service experience preferred.
• High School Diploma or GED certificate is preferred.
• Ability to stand throughout the shift.

Responsibilities

• Check guests in and out of the hotel efficiently.
• Respond to guest requests and ensure satisfaction.
• Maintain organized work area and assist with reservations.

Skills

Customer Service

Team Player

Communication

Ability to work under stress

Education

High School Diploma or GED

Job description

JOB DESCRIPTION

Summary/Objective
The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service requests. Also responsible for collecting monies for services rendered during a guest’s stay.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct name tag when working.
• Always comply with Peachtree Hospitality Management standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
• Check all guests into and out of the hotel in a friendly and efficient manner.
• Confirm credit and payment method at check in and confirm full payment at check out.
• Log all requests and confirm completion through brand tracking tool.
• Review rooms inventory and house count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paperwork for closing of shift.
• Balance bank daily.
• Maintain and understand special guest programs and franchise related programs including the completion of required brand training.
• Conduct daily bank drop with a witness and according to standards.
• Run daily arrival report and highlight all special requests.
• Always maintain a clean and organized work area.
• Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
• Have thorough knowledge of the front desk system for all guest services.
• Perform other duties as requested by management.
• Attend all training/meetings as requested by management.

Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressured situations.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Physical Demands

• Long hours sometimes required.
• Light work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand throughout the entire shift.

Travel Required

• 0%

Required Education and Experience

• High School Diploma or GED certificate is preferred, and/or equivalent work experience.
• Previous experience in the hospitality industry preferred.

Peachtree Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications Experience

Preferred

Customer Service

Behaviors

Preferred

Loyal : Shows firm and constant support to a cause

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.