Front Desk Agent

Janus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Janus Hotels & Resorts in Pittsburgh is seeking a Front Desk Associate to assist guests at check-in, handle reservations, and coordinate services across departments. Responsibilities include delivering courteous service, upselling opportunities to maximize occupancy, and maintaining accurate guest accounts.

The role requires strong communication, problem-solving, and multitasking in a fast-paced hotel environment.

Qualifications

• Provide courteous guest service by responding promptly to inquiries, requests and complaints.
• Coordinate the delivery of guest services by other hotel departments and outside businesses.
• Process reservation and cancellation requests in a timely manner by mail, telephone, in person and via the system.
• Assist guests upon arrival and complete check-in procedure swiftly and accurately.
• Maximize room revenue and occupancy levels through upselling.
• Maintain information sources such as room rack, telephone information rack, log book and franchise directories.

Responsibilities

• Assist guests during check-in and check-out efficiently and courteously.
• Process reservations and cancellations via mail, phone, in person and the reservation system.
• Coordinate guest services with other departments and external partners to fulfill requests.
• Handle guest inquiries and complaints with professionalism.
• Assist with accurate handling of guest accounts and cash at the front desk.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Multitasking

Tools

PBX system

Front desk software

Reservation system

Job description

JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests services through various departments.

Essential Functions

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
• Assists guests upon arrival and handles check-in procedure swiftly and accurately
• Maximizes room revenue and occupancy levels through suggestive selling
• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
• Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests

Operates the applicable franchise terminal and performs designated maintenance tasks. Monitors in-house computer accuracy to ensure maximum occupancy

Janus Hotels & Resorts

Experience Equals Results

Over 40 years experience in the hospitality industry, providing our clients with the highest net operating incomes.

As a hotel owner, you need a competitive edge to succeed in today’s market - a result-driven partner that can help your assets stand out from the rest.

Over the past 40 years, our innovative techniques have earned us numerous awards and a reputation as a leader in the management, development and repositioning of a diverse range of properties. We focus on growing top-line revenues through strategic sales and marketing initiatives, as well as operational cost control and creative food and beverage programs.

In addition to this proven track record of achievement in traditional management and development, we also provide comprehensive receivership services for a wide variety of assets, including hotels, apartments, condominiums, golf courses and marinas. Taking into account all aspects, we are committed to acting quickly and fairly to determine the necessary course of action. Our goal is always to ensure the maximum benefit for all parties involved through outstanding insight and practical solutions.

Through partnerships with some of the industry’s most widely recognized brands - including Marriott, Hilton, IHG, Hyatt, Wyndham, Choice, Carlson Rezidor and Best Western - we have operated over 300 assets in over 21 states.

Unleash your advantage today with Janus Hotels & Resorts!