Front Desk Agent

Townplace Suites | Janus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 29,000 - 36,000; Full time

Job summary

Townplace Suites | Janus Hotels & Resorts invites applications for a Front Desk/Guest Services Associate. You will assist guests during check-in, process reservations and cancellations, and coordinate services across departments to ensure a smooth arrival.

This role involves responding promptly to inquiries, handling wake-up and paging calls, processing guest folios and payments, and promoting local marketing programs to maximize occupancy while maintaining accuracy and courtesy.

Responsibilities

• Greet guests and assist with check-in and check-out
• Process reservations, cancellations and modifications
• Coordinate guest services across departments and external partners
• Handle guest accounts, billing and payments with accuracy
• Respond promptly to inquiries and upsell rooms as appropriate

Skills

Guest service

Communication

Cash handling

Multitasking

Tools

PBX/phone system

Reservation system

Job description

JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests services through various departments.

ESSENTIAL FUNCTIONS:

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
• Assists guests upon arrival and handles check-in procedure swiftly and accurately
• Maximizes room revenue and occupancy levels through suggestive selling
• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
• Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests
• Operates the applicable franchise terminal and performs designated maintenance tasks. Monitors in-house
• computer accuracy to ensure maximum occupancy