Front Desk Agent

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 23,419 - 27,552; Full time

Job summary

Philadelphia International Airport (PHL) is looking for a Front Desk Agent to create memorable experiences for guests from arrival to departure. Your role involves assisting guests, maintaining high service standards, and addressing concerns in a timely manner.

The ideal candidate should possess strong interpersonal skills, flexibility to work varied shifts, and a high school diploma or equivalent. Competitive hourly pay between $17 and $20 is offered.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy.
• Stay knowledgeable about the Renaissance brand and offers.
• Communicate guest feedback effectively to management.
• Respond quickly to calls and lobby visitors.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Job Overview

As a Front Desk Agent or Guest Services Representative, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Location: Renaissance Philadelphia Downtown Hotel, 401 Chestnut St, Philadelphia, Pennsylvania, United States, 19106.

Schedule: Full Time. Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Hourly: $17-20.

This company is an equal opportunity employer.