Front Desk Agent

Pyramid Global Hospitality; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality seeks a Front Desk Agent for the Hilton Philadelphia at Penn’s Landing in Philadelphia. You will greet guests, check them in, and provide information about the hotel and local area.

Bring an engaging personality, strong communication, and computer skills to deliver exceptional service. This role supports a world‑class property with diverse guests and requires flexibility for weekends and holidays.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in and register them, ensuring proper credit is received and special requests are noted.
• Provide knowledge about hotel amenities and local area to guests.
• Resolve problems and WOW guests through recovery when things aren’t right.
• Promote and sell hotel programs.
• Interact with staff professionally and assist other departments as needed.

Skills

Customer service

Communication

Computer skills

Multitasking

Team player

Education

High school diploma

Job description

About Our Property

The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well‑appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32" LCD televisions and wall‑mounted, plug‑n‑play consoles for Wi‑Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

What You Will Have An Opportunity To Do

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.