Front Desk Agent

Saguaro Palm Springs; Palm Springs (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Saguaro Palm Springs is seeking a dynamic Front Desk Agent to warmly welcome guests, manage check-ins/outs, and coordinate with departments to ensure a memorable stay.

Ideal candidates will have strong communication, professional appearance, and experience with hotel systems like Opera PMS; weekend availability and a can-do attitude are valued in our desert resort atmosphere.

Qualifications

• High School diploma or GED required.
• 3 years related hospitality or service experience preferred.
• Excellent communication and teamwork skills.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Coordinate with departments to ensure smooth operations and guest satisfaction.
• Handle guest inquiries and requests with professionalism and courtesy.
• Process check-ins and check-outs, ensuring correct rates and room assignments.
• Assist with luggage delivery and key issuance as needed.
• Maintain accurate cash handling and balance at end of shift.
• Resolve guest issues and escalations to ensure memorable experiences.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Positive attitude

Eye for detail

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

About Our Brand

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotel’s Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.