Front Desk Agent

Crestline Hotels & Resorts; Ohio; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a welcoming and detail-oriented Front Desk Agent to join their team. This role involves assisting guests with check-in and check-out, managing inquiries, and maintaining positive guest relations. The ideal candidate will have a passion for customer service and a knack for problem-solving. With opportunities for career advancement, this position offers a chance to grow within a dynamic hospitality environment. If you thrive in a fast-paced setting and enjoy making guests feel at home, this could be the perfect opportunity for you.

Qualifications

• 1+ years of experience in a hotel role preferred.
• High School Diploma or GED required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Manage cash transactions and handle special requests.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

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The Doubletree Canton by Hilton, a subsidiary of the Hall of Fame Resort & Entertainment Company, is a high-performing asset within the company. We are seeking a welcoming and detail-oriented Front Desk Agent for full-time and part-time positions.

Overview

The Front Desk Agent assists guests with check-in and check-out, handles all phone calls, and manages special requests, following standard policies and procedures.

Potential Career Paths

Front Desk Supervisor > Front Desk Manager > Front Office Manager > Operations Manager > Assistant General Manager > General Manager > Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints to ensure satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Maintain positive guest relations at all times.
• Know hotel features, services, rates, packages, and promotions.
• Manage the cash bank accurately and securely.
• Answer calls within 3 rings using proper etiquette.
• Process guest check-ins and verify registration details.
• Collect and input payment information, and handle cash transactions.
• Escort guests and luggage to rooms.
• Handle overbookings and walk-in guests.
• Record wake-up calls and manage guest faxes.
• Communicate guest requests to relevant departments.
• Resolve discrepancies with Housekeeping and report issues.
• Process check-outs and financial adjustments.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.