Front Desk Agent

mcrhotels.com; North Charleston (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel chain as a Front Desk Agent where you'll enhance guest experiences through positive interactions and efficient service. Duties include greeting guests, managing check-ins and check-outs, and maintaining cleanliness standards. If you're passionate about hospitality and enjoy engaging with people, this entry-level position offers opportunities for growth within the MCR team.

Benefits

Hotel discounts

Weekly pay

PTO

Retirement options

Bonuses

Career growth

Insurance

Qualifications

• Experience in hospitality or related field preferred.
• Must be 18+, willing to work varied schedules including nights, weekends, holidays.

Responsibilities

• Greet guests happily upon arrival and throughout their stay.
• Ensure timely processing of check-in/check-out.
• Assist with cleaning guest rooms and public areas.

Skills

Positive attitude

Effective communication

Customer service

Job description

Join to apply for the Front Desk Agent role at MCR Hotels.

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Courtyard Charleston-North Charleston

Section One: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Strong knowledge of hotel features and amenities.
• Events: Support for groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service using the approved greeting.
• Spotless Cleanliness: Keep all areas clean and organized.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet guests cheerfully during cleaning.
• Product Quality: Complete checklists accurately and on time; ensure uniform and grooming standards.
• Teamwork: Communicate clearly, be willing to help beyond role, collaborate for a welcoming environment.

Section Two: Role Specific Duties

The core mission of the Front Desk Agent is to ensure guests experience friendly arrival and departure, addressing their needs promptly and hospitably.

• Check-in/Out Efficiency: Ensure timely processing and follow-up with guests.
• Rate Schedule: Know current room rates and promotions.
• Incoming Mail: Manage mail as per shift checklist.

Success Metrics

• Guest Satisfaction Scores
• Management Performance Ratings
• Guest Ratings/Reviews

Qualifications & Requirements

• Experience in hospitality or related field preferred.
• Positive attitude and willingness to learn.
• Follow guidelines, handle stress, communicate effectively, serve guests.
• Must be 18+, willing to work varied schedules including nights, weekends, holidays.
• Arrive and clock in/out on time, take scheduled breaks, notify absences properly.

Physical and Environmental Demands

Must be able to stand for long periods, operate computers, lift up to 25 pounds, and work in a moderate noise environment.

Additional Notes

This job description is not exhaustive; duties may change. Reasonable accommodations will be provided for disabilities. Employment is at-will.

About MCR

• 3rd-largest hotel owner-operator in the US, founded in 2006.
• Portfolio of 148 hotels, 22,000+ rooms across 37 states.
• Recognized for innovation and awards in hotel development and operation.

Benefits

• Hotel discounts, weekly pay, PTO, retirement options, bonuses, career growth, insurance.

Job Details

• Entry level, full-time, management and manufacturing roles, in real estate and rental services industries.