Front Desk Agent

The Carlyle, A Rosewood Hotel; New York (NY); On-site; USD 93,526,641 - 116,908,646; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid holidays

Job summary

Rosewood Hotels and Resorts in New York is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, process payments, and promote rooms and related services. You will provide information to guests, comply with luxury service standards, and bid guests farewell in a friendly manner.

The role requires a minimum of 1 year in a similar luxury setting, a Bachelor’s degree or equivalent, and excellent English communication.

Qualifications

• Strong command of both spoken and written English.
• Excellent interpersonal relationship and teamwork abilities.
• Detail oriented and hands on, able to multitask in a luxury environment.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Respond in courteous, professional and rapid manner to resolve all guest and associate concerns.
• Maintain confidentiality of guest information and hotel data.

Skills

Interpersonal skills

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotels and Resorts is looking for a Front Desk Agent. The Front Desk Agent is responsible for greeting and check-in/check-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise and sell rooms and related services, provide information to any guest or visitor inquiryand bid farewell to guests.

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Respond in courteous, professional and rapid manner in order to resolve all guest and associate concerns.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.
• Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
• Maintain confidentiality of guest information and pertinent hotel data.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.
• Strong command of both spoken and written English with fluency in other languages preferred.
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.
• Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.

Hourly Rate

$32.64 - $40.80

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Follow us on LinkedIn

https://www.linkedin.com/company/rosewood-hotels-&-resorts/