Front Desk Agent

Murrieta Hot Springs Resort; New York (NY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Airport shuttle

Lobby Wi-Fi

Job summary

LaGuardia Marriott-LAM is seeking a Front Desk Guest Services Agent to warmly greet guests, check them in and out, and assist with reservations at a busy New York hotel near LaGuardia Airport.

You will handle charges, operate Front Office systems, and support guests with special requests and cancellations while maintaining accuracy and efficiency.

Qualifications

• Strong work ethic and self-initiative.
• Ability to work varying schedules, nights, weekends, and holidays.
• Team player who delivers great guest experiences.
• Effective verbal and written communication.
• Prolonged desk/computer work; comfortable in an office environment.

Responsibilities

• Greet, check guests in/out promptly and professionally.
• Post charges accurately and promptly.
• Operate Front Office system for daily transactions.
• Handle cash, checks, and card payments.
• Review reservations with special requests and block rooms.
• Know hotel rates, discounts, and cancellation/relocation procedures.
• Take same-day reservations quickly and follow procedures.

Skills

Team player

Effective communication

Flexibility

Job description

Right outside LaGuardia Airport, this modern hotel is 3.2 miles from Flushing Meadows Corona Park and 8.9 miles from the Metropolitan Museum of Art.
Modern rooms offer Wi-Fi (fee) and flat-screen TVs with premium channels, plus desks and coffeemakers. Some offer airport views, and upgraded rooms have access to a lounge with free hot breakfast and evening appetizers. Suites add separate living areas with sofas.
Complimentary amenities include an airport shuttle and lobby Wi-Fi. The property offers an All-American restaurant, a 24/7 gym, 26 meeting rooms, and a business center.

Job Description

Starting at $23/hr.-

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

LaGuardia Marriott-LAM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Standing for prolonged periods of time.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to reach or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials, including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, and use a phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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