Front Desk Agent

Tandem Hospitality Group; New Orleans (LA); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Tandem Hospitality Group is seeking a Front Desk Agent in New Orleans to deliver quality guest services from check-in to check-out. You will handle PBX operations, guest requests, and essential daily accounting while maintaining professional, guest-focused communication.

Responsibilities include room pre-assignment, phone etiquette, yield awareness, and collaboration across departments to ensure exceptional guest experiences. This role requires a friendly demeanor and strong problem solving.

Competenze

• High school diploma or equivalent; and six months to one-year related experience and/or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate the Property Management System, capture email, and use the PBX system.
• Must balance daily shift bank and maintain organization while providing quality service.
• Regularly stand, walk, and communicate; may lift up to 25 pounds.

Mansioni

• Provide consistently high level of customer service.
• Pre-assign hotel rooms including VIPs, repeat guests, packages, and special requests.
• Check in and out hotel guests confidently and professionally.
• Answer phone calls promptly with accurate information.
• Complete all items on shift checklist by end of shift.
• Follow established key control policy and credit procedures.
• Submit lost & found reports and assist guests with Concierge services.
• Be knowledgeable about local area and events to assist guests.
• Open, balance, and verify daily shift bank cash, checks, and credit card transactions.
• Monitor room availability and assist with yield management as needed.
• Coordinate with other departments to ensure guest satisfaction.

Conoscenze

Customer service

Communication

Multitasking

Cash handling

Formazione

High School Diploma

Strumenti

PBX system

Yield management system

PMS (Property Management System)

Descrizione del lavoro

Job Description

Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.