Front Desk Agent

Pyramid Global Hospitality; New Brunswick (NJ); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

The Heldrich Hotel & Conference Center in New Brunswick, NJ, proudly part of the Pyramid Global Hospitality portfolio, offers 235 inviting guest rooms and 25,000 sq ft of meeting space. The Heldrich is a sophisticated retreat blending comfort with career opportunities, located in the heart of New Brunswick.

As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Excellent computer skills.
• Ability to work in a fast-paced setting.
• Must be available to work 11 PM–7 AM.
• Ability to stand for the duration of the shift.

Responsibilities

• Check guests in overnight and manage credit; note special requests and ensure information is accurate.
• Provide exceptional customer service by being engaging and showing sincere interest.
• Help resolve problems and WOW guests through recovery when things aren’t right.
• Interact with hotel staff in a professional manner and assist other departments as needed.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and postings.
• Communicate all pertinent information to the manager on duty.
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds.

Skills

Excellent computer skills

Excellent verbal and written English

Outgoing and engaging personality

Strong desire to make an impact

Ability to work in fast-paced setting

Ability to stand for duration

Availability to work 11 PM–7 AM

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to The Heldrich Hotel & Conference Center in the vibrant city of New Brunswick, New Jersey, proudly part of the Pyramid Global Hospitality portfolio. Offering 235 inviting guest rooms and a total of 25,000 sq ft of meeting space spread across 25 versatile rooms, The Heldrich Hotel & Conference Center is not just a place to stay—it’s a sophisticated retreat that seamlessly integrates comfort with career opportunities. Situated in the heart of New Brunswick, The Heldrich embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Heldrich Hotel & Conference Center, where your pathway to a fulfilling career is guided by an excellent People First Culture. It’s about being part of a professional team that understands the dynamic energy of New Brunswick while supporting your individual career journey.

What You Will Have An Opportunity To Do

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Works overnight; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

What are we looking for?

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work 11 PM–7 AM.

Compensation

$21.00 per hour.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.