Front Desk Agent

24-7 Hotel Management; Nashville (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Company parties

Competitive salary

Employee discounts

Free food & snacks

Job summary

24-7 Hotel Management is seeking a friendly Guest Services agent who enjoys interacting with people and delivering exceptional guest experiences at the front desk and beyond. You will welcome guests, assist with information, and help coordinate services to ensure smooth, memorable stays.

You will collaborate with team members to meet goals, anticipate guest needs, and contribute to a welcoming culture. The role offers opportunities for advancement and training within a supportive hospitality

Qualifications

• Exceptional interpersonal skills and ability to connect with guests from diverse backgrounds.
• Strong verbal and written communication skills for staff and guests.
• Knowledge of local events and points of interest to tailor guest recommendations.
• Willingness to multitask and adapt to changing daily objectives.
• Commitment to guest satisfaction and delivering an excellent experience.

Responsibilities

• Provide exceptional guest service and create a welcoming experience behind the front desk and beyond.
• Engage with guests to understand needs and offer tailored recommendations.
• Collaborate with team to meet and exceed goals and maintain high standards.
• Maintain accurate records and communicate effectively with staff and guests.

Skills

Interpersonal skills

Effective communication

Knowledge of local events

Multitasking ability

Guest satisfaction focus

Written and verbal communication

Job description

Job Description

Are the one one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional experience? Find pleasure in helping others? Do you find satisfaction in seeing your team exceed their goals and even more so exceeding your own expectations? Then, this is your calling! Come learn the meaning of hospitality by being a part of our team! Our Guest Services agent take pride in providing an exceptional guest experience to all guest they encounter, whether behind the front desk or not. Providing the exceptional experience means that we constantly strive to go above and beyond, to do it right the first time and to exceed our guests expectations. Does that sound like you? Then join us!

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks

Job Description

Are the one one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional experience? Find pleasure in helping others? Do you find satisfaction in seeing your team exceed their goals and even more so exceeding your own expectations? Then, this is your calling! Come learn the meaning of hospitality by being a part of our team! Our Guest Services agent take pride in providing an exceptional guest experience to all guest they encounter, whether behind the front desk or not. Providing the exceptional experience means that we constantly strive to go above and beyond, to do it right the first time and to exceed our guests expectations. Does that sound like you? Then join us!

Necessary Skills

• Exceptional interpersonal skills
• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Knowledge of local events and points of interest to provide specialized knowledge to guests while using judgement to determine appropriate recommendations
• Willingness and ability to multitask and adapt as daily function changes from one objective to another as the business demands
• Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Must be able to communicate effectively in both verbal and written form

Physical Requirements

• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 25 pounds periodically
• Must be able to pull up to 25 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)
• Must have sufficient manual dexterity and knowledge to interact with a switchboard and a computer keyboard (for instance)

24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our Culture

24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor.
Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

Benefits

24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, supplemental health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.