Front Desk Agent

Olympia Hospitality; Nashua (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Olympia Hospitality is on the lookout for dedicated Front Desk Agents driven to deliver exceptional guest experiences. Responsibilities include managing guest check-ins and check-outs, supporting accommodation reservations, and maintaining a welcoming environment. Ideal candidates will possess excellent communication skills and be organized, as they will work in a fast-paced hospitality setting.

Benefits

Health insurance

Dental and vision insurance

401K matching program

Flexible Spending Accounts for medical and childcare

Paid time off and holiday benefits

Travel discounts

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Basic computer knowledge and ability to handle multiple tasks.

Responsibilities

• Check guests in and out of hotels, verifying registration and processing payments.
• Provide guests with information about hotel procedures and facilities.
• Ensure guest safety and document maintenance needs.

Skills

Communication

Interpersonal skills

Organization

Time management

Education

High school diploma or equivalent

Tools

Basic computer knowledge

Job description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!

Front Desk Agents check guests in and out of hotels, motels, and resorts. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.

Benefits

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

• We offer health insurance, ensuring access to quality medical care when needed.
• Dental and vision insurance are provided to promote overall health and wellness.
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
• Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Team members can also take advantage of travel discounts at our portfolio of hotels.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
• Respond to guest’s requests for immediate repairs.

Qualifications

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.