Front Desk Agent

Torgerson's Equipment; Naples (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Free parking

Transportation to Margaritaville

Paid Time Off

Holiday Pay

Volunteer Time Off

Tuition Discount

Employee Discounts

Job summary

Compass Suites Naples in Naples, FL, part of TPI Hospitality, seeks a Guest Service Representative to warmly greet guests, handle requests, and assist with check-in and check-out while maintaining a positive, can-do attitude.

You will work with a friendly team across all hotel operations, delivering exceptional guest experiences through empathy and clear communication in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Empathy and compassion to make every guest feel valued.
• Strong customer service orientation and ability to handle guest inquiries.

Responsibilities

• Greet guests and assist with check-in/check-out and requests while maintaining a positive attitude.
• Collaborate with hotel team to ensure a seamless guest experience and resolve issues promptly.

Skills

Excellent communication

Empathy

Customer service

Job description

Compass Suites Naples Naples, FL 34103, USA

Description

We all matter. We all make a difference. We are TPI.

TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 40 hotels and restaurants throughout Minnesota and Florida, including Hilton, Marriott, Margaritaville, Holiday Inn, and more. Our philosophy is to serve our guests, coworkers, and communities to create win-win outcomes.

The Guest Service Representative role offers the chance to work with passionate, energetic people who are empowered to do whatever it takes to deliver exceptional guest experiences. The ideal candidate is an excellent communicator who uses empathy and compassion to make every guest and coworker feel valued.

About TPI Hospitality

• Celebrating over 50 years in the industry.
• Culture of empowerment and growth.
• Opportunities for advancement within 45+ hotels and restaurants across Minnesota and Florida.
• Twelve-time nominee for Best Places to Work by the Business Journal.
• 401(k) & matching
• Free parking and transportation to/from Margaritaville Resort
• Paid Time Off (PTO) & Holiday Pay
• Volunteer Time Off (VTO), Bereavement, and School Conference Leave
• Employee Discounts & Tuition Discount

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.