Front Desk Agent

LSISMPL; Minneapolis (MN); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading pet care business is hiring an Experienced Front Desk Agent in Minneapolis. This role entails managing guest interactions and reservations, ensuring exceptional customer service while handling payments and inquiries. Ideal candidates have prior customer service experience and a love for animals.

Qualifications

• Minimum of one year in customer service in related roles.
• Experience in hotel front desk, retail, or call centers preferred.

Responsibilities

• Serve as first point of contact for guests.
• Handle client check-ins and check-outs.
• Provide impeccable customer service and manage reservations.

Skills

Customer Service

Communication

Attention to Detail

Job description

Do you have a bubbly, cheerful personality? Are you looking for an opportunity to shine, and grow your career? Do you happen to also love animals? Stone Mountain Pet Lodge is now hiring an Experienced Front Desk Agent!

Agents Responsibilities :

• Serve as our guests first point of contact and manage all aspects of their accommodations
• The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business
• Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity
• Answer incoming calls, respond to voicemails and emails
• Make boarding reservations; book grooming, and training
• Manage cash, check, and credit card transactions and reporting / reconciling
• Get to know clients and their pets names on a regular basis
• Obtain all information related to a pets visit; ensure accuracy of all information
• Input all information into SMPL computer systems
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
• Must be able to stand for extended periods of time
• Must be able to lift up to 20 pounds

Requirements :

• A minimum of one year of customer service experience in a similar job such as : Hotel front desk, retail / and service business, call center, online customer service, reception, or other administrative position