Front Desk Agent

Gale Hotels; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Gale Hotels in Miami, FL seeks a Front Desk Agent to deliver courteous guest services, handle check-in/check-out, and provide information about local attractions and hotel amenities. You will greet guests, answer calls, process payments, and maintain accurate records in a fast-paced front office environment.

The ideal candidate has at least 1 year of front desk experience in hospitality, strong English and Spanish communication skills, and the ability to multitask and work weekends or holidays

Qualifications

• Minimum 1 year of front desk experience in hospitality.
• Knowledge of reservation and front desk systems.
• Excellent problem-solving and customer service skills.
• Ability to multi-task and work different shifts including weekends and holidays.

Responsibilities

• Welcome and greet guests and check them into their rooms.
• Answer phone calls and respond to guest inquiries.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Upsell hotel services and amenities to guests.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or GED

Tools

Reservation systems

Front desk software

Job description

Job Title Front Desk Agent Department Front Office Reports To Front Office Manager FLSA Status Non Exempt SUMMARY The Front Desk Agent provides superior guest services including check incheck out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly and professional manner

RESPONSIBILITIES

Welcome and greet guests as they arrive and check them into their roomsAnswer phone calls and respond to guest inquiriesHandle guest complaints and resolve issues in a timely and professional manner informing andor involving management if neededProcess payments and maintain accurate guest recordsBalance cash drawer by counting cash at the beginning and end of work shiftMonitor lobby and work area to determine customer flowKnow all essential aspects of our business operationsAssist guests with luggage and other requests when necessaryCoordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properlyMaintain a clean and organized front desk areaProvide information about hotel amenities local attractions and restaurantsUpsell hotel services and amenities to guestsEnsure guest satisfaction throughout their stayWork collaboratively with other staff managers and resourcesPerform any other duties requested by ManagementThis position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area You will be responsible for greeting visitors assisting with directions and providing top tier customer service Greet visitors warmly and professionally as they enter the buildingProvide accurate information about amenity locationsAnswer questions and direct guests to the appropriate location within the hotelMaintain the lobby area by ensuring it is clean organized and presentable alwaysHandle inquiries from visitors in a friendly and professional mannerCoordinate with facilities or maintenance teams for any issues related to the lobby or buildingPromote a positive company image through exceptional customer service and professionalism

QUALIFICATIONS

Proven experience preferred a minimum of 1 year as a Front Desk Agent or in a similar role preferably in the hospitality industryKnowledge of reservation and front desk systemsGood problem solving skillsStrong customer service skillsExcellent communication skillsAbility to multi taskflexibility to work different shifts including weekends and holidays

EDUCATION

High School degree GED or Equivalent

LANGUAGESKILLS

Excellent verbal communication skills in English and Spanish preferred

REASONINGABILITY

Excellent verbal communication skills with the ability to interact effectively with guests associates and external partnersAbility to work well under pressure and respond quickly and effectively to emergency situations

PHYSICALDEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Prolonged periods standing at the front desk and working on a computer or walkingsittingMust be able to lift up to 15 pounds at times

WORKENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing this job the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions The noise level in the work environment may range from moderate to loud The above job description describes the primary duties and qualifications for this position The company reserves the right to modify add or remove duties and other duties as necessary The candidate for this position is an at will employee and subject to termination with or without cause or notice