Front Desk Agent

KW Property Management LLC; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

KW Property Management LLC is seeking a Front Desk Team Member to deliver exceptional customer service to residents and guests. You will greet visitors, monitor access, and coordinate with staff to update resident information in the system.

Responsibilities include handling calls, reporting security issues, maintaining a secure key system, and supporting emergency procedures. Prior security and high-rise property experience is preferred.

Qualifications

• Must be proficient with computer software to perform tasks.
• Excellent interpersonal and communication skills are required.
• High school diploma or GED is required with related experience preferred.

Responsibilities

• Greet all guests and maintain high quality customer service.
• Monitor and authorize entrance and departure of personnel and visitors.
• Coordinate with office staff to maintain unit owner information in the system.
• Handle phone inquiries professionally and clearly.
• Report violations and security concerns to supervisors.
• Protect residents, guests and property; report damages or thefts.
• Maintain key control and ensure keys are secure at all times.
• Be familiar with fire alarm operations and report incidents.
• Follow emergency procedures with management and safety services.
• Write daily activity reports and note irregularities.
• Log maintenance requests and notify the association office.
• Support the role of valet attendant as needed by shift.

Skills

MS Office (Intermediate)

Oral and written communication

Education

High school diploma or GED

Some college preferred

Job description

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Work Environment
The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work
Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.
• Valid Drivers License

Position Supervision
Employee reports directly to the department supervisor and/or the Property Manager of the community Association.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills

• MS Office: Intermediate
• Oral and written Communication: Advanced

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.