Front Desk Agent

SLS; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SLS LUX Brickell is seeking a Front Desk/Reception Agent to deliver high-quality, personalized service for arriving and in-house guests. You will greet, check-in guests, and provide city knowledge while maintaining privacy and confidentiality.

Under Front Office supervision, you will handle various guest requests, support VIP services, and contribute to a seamless overnight operation. Strong communication and multitasking skills are essential.

Qualifications

• Bachelor’s Degree preferred; High School Diploma or equivalent required.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Ability to work overnight
• Proficiency with computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook
• Excellent communication, multitasking, and attention to detail in a fast-paced setting

Responsibilities

• Welcome, greet and check guests in
• Provide savvy knowledge of the hotel, services, and local happenings
• Respond to guest requests with appropriate service and follow-up
• Differentiate guest types and handle reservations, walk-ins, VIPs, and groups
• Maintain privacy and confidentiality of guest information and records
• Assist with reports and audits during the overnight shift

Skills

Guest service excellence

Effective communication

Multitasking

Attention to detail

Teamwork

Overnight shift readiness

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Opera

Go Concierge

HotSOS

MS Word

Excel

Outlook

Job description

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

Job Description

Job Purpose:

Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in‑house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions:

• Actively welcome, greet, and check guests in
• Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk‑ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel‑specific recording process
• Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies
• Complete the appropriate reports and audits during the overnight shift
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third‑party payments, international currency, etc.
• Encourage up‑selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Bachelor’s Degree preferred. High School Diploma or equivalent required
• One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Ability to work overnight
• An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work‑related information using computers and/or point‑of‑sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast‑paced environment, and have a high level of attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight‑hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak, and understand English.
• Must be able to work inside and outside at all times of the year as needed, based on business volumes.

Additional Information

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply