Front Desk Agent

CSM Corporation; Lynnwood (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional service to guests at their Lynnwood location. The agent will be responsible for managing check-ins and check-outs, handling reservations, and ensuring guest satisfaction while adhering to company standards. An ideal candidate has strong communication skills and previous experience in the hospitality industry.

Benefits

Health and wellness resources

Income protection

Retirement planning

Qualifications

• 1+ years prior guest service experience required preferably in a hospitality setting.
• Ability to lift, push and pull up to 25 pounds on an occasional basis.
• Maintains predictable and reliable attendance.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Drives sales and maximizes revenue by up-selling rooms and amenities.

Skills

Excellent verbal communication

Attention to detail

Customer focused

Education

High school diploma or GED

Job description

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• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures
  
  

Job Duties

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures
  
  

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
  
  

Hourly Rate: Starting at $18.00

Benefits: CSM is proud to offer part-time employees a benefits program that includes health and wellness resources, income protection, and retirement planning.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

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