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Front Desk Agent | Full OR Part Time | Aloft and Element Redmond

CSM Corporation

Redmond (WA)

On-site

USD 38,000 - 52,000

Full time

30+ days ago

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Job summary

CSM Corporation is looking for a Front Desk Agent for their Aloft and Element Redmond location. This role requires excellent customer service skills and responsibilities include managing guest check-ins, providing information on local attractions, and ensuring a high level of service. Ideal candidates should have previous hospitality experience and be detail-oriented, with a strong focus on customer satisfaction.

Qualifications

  • 1+ years prior guest service experience required preferably in a hospitality setting.
  • Ability to lift, push and pull up to 25 pounds.
  • Maintains predictable and reliable attendance.

Responsibilities

  • Anticipates and responds to guests in a friendly manner.
  • Process check-ins and check-outs, verify billing, create reservations.
  • Drives sales and maximizes revenue by up-selling rooms and amenities.

Skills

Excellent verbal communication skills
Attention to detail
Customer focused

Education

High school diploma or GED

Job description

Front Desk Agent | Full OR Part Time | Aloft and Element Redmond

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Front Desk Agent | Full OR Part Time | Aloft and Element Redmond

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  • Anticipates and responds to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
  • Understands and follows the company guest service recovery program
  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
  • Monitors room availability, follows restrictions, and all booking policies and procedures
  • Drives sales and maximizes revenue by up-selling rooms and amenities
  • Follows company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
  • Produces required volume of work by planning, organizing and prioritizing work duties
  • Adheres to company general work rules, department procedures and company policies
  • Attends all required department and hotel meetings
  • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
  • Follows all company procedures for guest/associate incidents
  • Knowledgeable of hotel emergency procedures

Job Duties

  • Anticipates and responds to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
  • Understands and follows the company guest service recovery program
  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
  • Monitors room availability, follows restrictions, and all booking policies and procedures
  • Drives sales and maximizes revenue by up-selling rooms and amenities
  • Follows company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
  • Produces required volume of work by planning, organizing and prioritizing work duties
  • Adheres to company general work rules, department procedures and company policies
  • Attends all required department and hotel meetings
  • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
  • Follows all company procedures for guest/associate incidents
  • Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities

  • 1+ years prior guest service experience required preferably in a hospitality setting
  • Excellent verbal communication skills needed
  • Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
  • Maintains predictable and reliable attendance
  • Ability to lift, push and pull up to 25 pounds on an occasional basis
  • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Management and Manufacturing

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